Welcome to Your Village

Welcome to KidCo. Bungalow®—thoughtfully designed childcare, early learning, and family support for modern families.

KidCo. Bungalow® was created around a simple belief: raising children was never meant to be done alone.

We provide families with a trusted village where children can learn, play, build relationships, and grow within a warm, intentionally small environment. Our flexible care model is designed to work around real family life while giving children access to meaningful early education, enrichment experiences, and consistent relationships with caring adults.

Depending on your family's needs, your KidCo. experience may include flexible Bungalow care, recurring care, specialty enrichment, Parent + Me experiences, family programming, and KidCo. Hybrid Care™ combining Bungalow programming with individualized nanny care.

This Admission, Cancellation & Refund Agreement explains the terms that apply to enrollment, childcare reservations, payments, cancellations, credits, refunds, late pickup, and recurring care at KidCo. Bungalow®.

This Agreement works together with the KidCo. Bungalow® Family Handbook, required enrollment and California Community Care Licensing forms, and any individualized Family Care Agreement applicable to your family.

1. Enrollment + Admission

Families complete enrollment in a few simple steps.

Step 1 — Complete Your Family Profile

Families must complete enrollment information for each child participating in care.

Your Family Profile helps KidCo. understand your child's:

• Daily rhythm

• Feeding routine

• Sleep schedule

• Comfort preferences

• Developmental needs

• Health information

• Allergies

• Emergency contacts

• Authorized pickup persons

• Family communication preferences

• Individual care considerations

Families participating in KidCo. Hybrid Care™ may complete additional information regarding nanny care, home routines, transitions, extended care needs, and family scheduling.

Step 2 — Submit Required Enrollment + Licensing Forms

All required enrollment, health, and licensing documentation must be completed and submitted before your child's first day of care.

Required documentation may include:

• Signed KidCo. Bungalow® Family Handbook acknowledgment

• Identification & Emergency Information — LIC 700

• Physician's Report — LIC 701

• Child's Pre-Admission Health History — LIC 702

• Consent for Emergency Medical Treatment — LIC 627

• Immunization records and applicable health documentation

• KidCo. Bungalow® Admission, Cancellation & Refund Agreement

• Notification of Parents' Rights

• Personal Rights documentation

• Photo + Video Release Form

• Sunscreen Release Form

• Food Services Waiver

• Infant Care Plan, when applicable

• Infant Safe Sleep documentation, when applicable

• Allergy documentation, when applicable

• Medication authorization, when applicable

• Authorized Pickup Information

• KidCo. Connected™ communication preferences

• Additional forms required for your child's individual care needs

KidCo. may request additional documentation when necessary to safely and appropriately support a child's medical, developmental, dietary, behavioral, or individualized care needs.

Step 3 — Health + Immunization Requirements

Families must provide required health and immunization documentation prior to the child's first day of care, subject to exemptions recognized under applicable law.

Families are responsible for promptly informing KidCo. of changes involving:

• Allergies

• Medications

• Medical conditions

• Developmental needs

• Dietary restrictions

• Physician information

• Emergency medical instructions

No child may begin care until KidCo. has received the documentation required for that child's enrollment.

2. Payment

A valid payment method must be maintained before paid childcare may be reserved.

KidCo. may accept:

Credit / Debit Card

Eligible credit or debit card transactions may include a 3% processing fee.

ACH / Bank Transfer

Eligible ACH payments may be completed without an additional KidCo. processing fee.

KidCo. may make additional payment options available from time to time.

Reservations requiring advance payment are not confirmed until payment has been successfully processed.

Recurring and Hybrid Care families may participate in automatic billing according to their individual Family Care Agreement.

3. Booking Childcare

Once enrollment is approved, families may begin requesting or reserving available KidCo. Bungalow® care.

Care may be scheduled through:

• KidCo.'s approved booking platform

• KidCo. Connected™

• Direct communication with the Bungalow

• A recurring Family Care Plan

All reservations are subject to:

• Available capacity

• Staffing

• Child-to-caregiver ratios

• Licensing requirements

• Age-group availability

• Program schedules

• Existing family commitments

A reservation must be made for each individual child attending care.

KidCo. reserves the right to determine the most appropriate age-appropriate care environment based on availability, development, staffing, and applicable licensing requirements.

Whenever possible, returning children will be welcomed by familiar educators and caregivers.

4. Minimum Booking Blocks

KidCo. may require minimum booking periods during particular portions of the day or for particular programs.

For example, a morning learning or enrichment block may require the entire program period to be reserved.

Minimum booking blocks allow KidCo. to maintain consistent staffing, learning experiences, and transitions for participating children.

Available booking periods will be communicated when families schedule care.

5. Childcare Pricing

KidCo. Bungalow® may offer:

• Hourly childcare

• Care blocks

• Member pricing

• Guest pricing

• Recurring care

• Reserved Care

• KidCo. Hybrid Care™

• Specialty programs

Pricing may vary based on the child's age, membership, program, number of reserved hours, schedule, staffing requirements, or individualized Family Care Plan.

Current standard rates are provided through KidCo.'s current pricing materials.

KidCo. reserves the right to modify childcare pricing.

Whenever reasonably practicable, recurring families will receive at least 30 days' notice before a material pricing change affecting their existing recurring arrangement.

6. Additional + Extended Care

We understand that workdays, appointments, traffic, and family schedules do not always go according to plan.

Families may request additional childcare before their scheduled reservation ends.

Extensions are subject to:

• Availability

• Staffing

• Licensing ratios

• Program capacity

• Bungalow operating hours

An extension is not confirmed until approved by KidCo.

Extended Care Rates

When KidCo. is able to accommodate additional care, the following hourly rates apply:

Infant Care — $28/hour

Toddler + Preschool Care — $25/hour

Additional care may be billed in one-hour increments.

Approval of an extension on one occasion does not guarantee future extended-care availability.

7. Late Arrival

Families may arrive after their scheduled reservation begins.

However, arriving late:

• Does not extend the reservation's scheduled end time

• Does not reduce the reservation price

• Does not generate account credit for unused time

The family remains responsible for the full booked reservation.

8. Late Pick-Up

Children must be picked up promptly at the end of their scheduled reservation.

If you anticipate being late, please contact KidCo. immediately.

When space and staffing permit, KidCo. may approve an extension at the applicable extended-care rate.

Unapproved Late Pick-Up

If a family is more than 10 minutes late beyond the scheduled reservation end time and has not received approval for an extension:

$40 per child

The late pickup fee may be charged in addition to applicable extended childcare charges.

Repeated Late Pick-Up

If a family is late more than three times within a 30-day period, KidCo. may place the family's account under a Care Plan Review.

KidCo. may:

• Require a longer regularly scheduled care window

• Modify the family's standard pickup time

• Limit certain reservation periods

• Require additional reserved hours

• Restrict flexible booking privileges

Continued or excessive late pickup may result in suspension or termination of childcare services.

Unable to Reach Parent or Authorized Pickup

If KidCo. has not received communication from the family, our team will attempt to contact:

1. Parent(s) or guardian(s)

2. Authorized pickup persons

3. Emergency contacts

If KidCo. is unable to reach an authorized adult and the child remains in care beyond the applicable permitted period, KidCo. will follow its emergency procedures and applicable California Community Care Licensing requirements.

9. Cancellation Policy

KidCo. intentionally limits enrollment and schedules educators and caregivers based on confirmed family reservations.

When a family reserves childcare, KidCo. commits space and staffing to that child.

For eligible standard childcare reservations:

48+ Hours Before Care

100% KidCo. Account Credit

The eligible dollar value of the canceled reservation will be returned to the family's KidCo. account as credit.

12–48 Hours Before Care

50% KidCo. Account Credit

Fifty percent of the eligible dollar value will be returned as KidCo. account credit.

Less Than 12 Hours Before Care

No Credit

The reservation is charged in full.

No-Shows

Missed reservations without timely cancellation are charged in full and are not eligible for credit.

Recurring Care, Hybrid Care, nanny services, specialty programs, classes, events, or other individually contracted services may have different cancellation terms stated in their applicable agreement.

10. KidCo. Account Credits

Credits issued through KidCo.'s cancellation policy may be applied toward eligible future KidCo. purchases.

Depending on the credit issued, eligible uses may include:

• Childcare

• Classes

• Meals

• Specialty programming

• Family experiences

• Other eligible KidCo. services

Unless otherwise stated, KidCo. credits:

• Expire 120 days after issuance

• Have no cash value

• Are non-refundable

• Are non-transferable

• May only be used by the family account to which they were issued

KidCo. may consider a request to extend a credit expiration date on a case-by-case basis. Extensions are not guaranteed.

11. Unused Reserved Hours

Unused or expired childcare hours are generally non-refundable.

Reserved or purchased hours may only be used by the registered family and child or children associated with the applicable KidCo. account.

Purchased hours and account credits may not be sold, assigned, or transferred to another family.

12. Refund Policy

KidCo. Bungalow® purchases are generally non-refundable.

Childcare reservations require KidCo. to commit:

• Licensed capacity

• Educator and caregiver time

• Program space

• Materials

• Operational resources

For this reason, eligible cancellations are generally returned as KidCo. account credits rather than cash refunds.

Unless otherwise stated in writing:

All sales are final.

KidCo. does not ordinarily provide refunds or exchanges for purchased:

• Childcare hours

• Reserved-care plans

• Meals

• Classes

• Memberships

• Family programs

• Specialty programs

• Events

• Other KidCo. services

13. Limited Refund Exceptions

KidCo. may consider a refund, alternative credit, or other accommodation in limited circumstances.

All requests are evaluated individually.

Possible exceptions include:

KidCo. Is Unable to Provide Care

KidCo. determines it cannot provide the booked service or cannot safely or appropriately meet an identified care need.

KidCo. Closure

KidCo. cannot provide the scheduled service because of a facility closure or material interruption in operations.

Booking Error

A family accidentally:

• Double-books a reservation

• Selects the wrong date

• Selects the wrong time

• Books care for the incorrect child

KidCo. must be notified promptly and before the reservation is used.

KidCo. System or Billing Error

A documented technical or billing issue attributable to KidCo. causes a reservation to be lost, duplicated, or incorrectly processed.

KidCo. may request supporting documentation.

Approval of one refund or credit exception does not create an obligation to approve similar requests in the future.

14. Illness-Related Cancellations

KidCo. Bungalow® is a well-child environment.

Families should notify KidCo. as soon as possible when a child cannot attend because of illness.

Standard cancellation rules generally apply to illness-related absences unless KidCo. approves an exception.

Reservations canceled within the no-credit period may remain fully charged.

If a child becomes ill during care and must be picked up, the remaining reserved hours for that day are generally considered used and are not eligible for refund or credit.

Recurring and Hybrid Care families should refer to their individual Family Care Agreement for additional illness-related provisions.

15. Failed Payments

Families are responsible for maintaining a valid payment method.

If payment fails, KidCo. may:

• Notify the family

• Request an alternative payment method

• Attempt an approved secondary payment method

• Temporarily hold upcoming reservations

• Suspend future booking privileges until the account is current

Repeated failed payments may result in a:

$40 failed-payment fee per unsuccessful transaction

KidCo. may suspend or deactivate accounts with repeated unresolved payment failures.

16. Reserved Care + Auto-Enroll

Families needing consistent childcare may qualify for KidCo. Reserved Care.

Reserved Care allows KidCo. to hold recurring childcare capacity specifically for participating families.

Default Weekly Schedule

Each participating child may have an established weekly care schedule.

Monthly Schedule Window

KidCo. may provide a monthly period during which families can review and request modifications to the upcoming schedule.

Eligible changes may include:

• Adding hours

• Changing days

• Adjusting arrival times

• Adjusting departure times

• Requesting additional care

Changes remain subject to capacity and the requirements of the family's plan.

No Changes?

If the family does not request a modification, the existing recurring schedule may automatically continue into the next booking period.

17. Reserved Care Payment

After the applicable schedule-modification period, the family's approved recurring schedule may automatically be billed to the default payment method.

Families are responsible for maintaining a valid payment method.

If payment fails, KidCo. may temporarily hold the reservation while requesting updated payment information.

Unresolved reservations may be released.

18. Pausing Reserved Care

Eligible Reserved Care families may pause their recurring enrollment for up to:

Two months per calendar year

Advance notice is required.

Pause requests must be received before the applicable booking deadline to affect the upcoming reservation period.

Unused pause periods have no cash value and do not automatically roll over into a future calendar year.

19. Canceling Reserved Care

Families wishing to discontinue Reserved Care must provide notice according to their applicable care agreement.

Notice received before the monthly booking deadline will generally prevent the next recurring booking cycle.

Notice received after the deadline may take effect during the following booking cycle.

20. KidCo. Hybrid Care™

KidCo. Hybrid Care™ combines the social, developmental, and enrichment benefits of the Bungalow with individualized nanny or extended private-care support.

A Hybrid Care day may include:

Bungalow Care

Small-group early learning, socialization, Bloo Birdie Method™ programming, enrichment, meals, outdoor experiences, and rest.

Individualized Nanny Care

Dedicated caregiver support before, after, or alongside the child's Bungalow experience.

Hybrid Care may be particularly helpful for families with:

• Long work shifts

• Variable schedules

• Three- or four-day workweeks

• Sibling care needs

• Earlier or later care requirements

• Individualized afternoon care

• Care needs beyond standard Bungalow operating hours

21. Hybrid Care Family Care Agreement

Because Hybrid Care requires KidCo. to reserve both childcare capacity and individual caregiver availability, participating families receive a separate Family Care Agreement.

That agreement may establish:

• Guaranteed weekly hours

• Minimum weekly commitment

• Recurring 10-hour shifts

• Three- or four-day schedules

• Bungalow care hours

• Nanny-care hours

• Caregiver assignment

• Transition procedures

• Additional-hour pricing

• Schedule-change deadlines

• Cancellation requirements

• Family Flex Weeks

• Holiday arrangements

• Backup-care procedures

• Billing schedule

When the signed Hybrid Care Family Care Agreement differs from this general Admission, Cancellation & Refund Agreement, the individualized agreement will govern that family's Hybrid Care arrangement.

22. Changes in Enrollment Information

Families are responsible for keeping KidCo. records current.

Please promptly notify KidCo. of changes involving:

• Address

• Telephone number

• Email

• Medical history

• Allergies

• Medication

• Physician

• Emergency contacts

• Authorized pickup persons

• Custody arrangements

• Family circumstances affecting care

Certain changes may require updated enrollment or licensing documentation.

23. Dismissal + Account Cancellation

KidCo. reserves the right to suspend or terminate care for reasons including:

• Non-payment

• Repeated failed payments

• Serious or repeated violation of KidCo. policies

• Fraudulent or materially inaccurate enrollment information

• Unsafe conduct

• Abusive or threatening behavior

• Persistent late pickup

• Failure to provide required enrollment documentation

• Repeated violation of health policies

• Failure to disclose significant information necessary for safe care

• Conduct that materially interferes with the care or safety of children, families, caregivers, or staff

• An ongoing inability to safely meet a child's needs within KidCo.'s program and available resources

Whenever reasonably appropriate, KidCo. will attempt to communicate concerns with the family and work toward resolution before terminating care.

Immediate suspension or termination may occur when necessary to protect health, safety, licensing compliance, or other children and staff.

Treatment of unused credits or prepaid care following termination will be determined according to this Agreement, the applicable Family Care Agreement, and applicable law.

24. Changes to This Agreement

KidCo. Bungalow® may periodically update its:

• Pricing

• Booking procedures

• Cancellation policies

• Credit policies

• Refund policies

• Payment procedures

• Programs

• Operational practices

Families participating in recurring care will receive reasonable notice of material changes affecting their current care arrangement.

The most current version of this Agreement supersedes previous versions.

25. Questions + Contact

We want families to understand their childcare arrangement before making a reservation or purchase.

Questions regarding enrollment, scheduling, pricing, payments, cancellations, credits, refunds, Reserved Care, or KidCo. Hybrid Care™ should be directed to KidCo. Bungalow®.

KidCo. Bungalow®

Phone: (619) 916-7435
Email: hello@kidologyco.com
Website: www.kidologyco.com

Parent / Guardian Agreement + Acknowledgment